Skin Laboratory Chemical Peels

Satisfaction Guaranteed

Quality

Skin Laboratory stands behind our products. We strive to provide the highest quality, most effective professional skin care products on the market. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 60 days of purchase.

Convenience

We offer two types of returns, a Replacement or a Refund.

Products are eligible for a Replacement of the same item if the original product is damaged, defective, or if you receive the wrong product.

Products are eligible for a full Refund if you decide you don’t want the item, it didn’t meet your expectations, or if you have had an adverse skin reaction.

We do not offer exchanges. If you would like to select a different item, you must return the original item for a refund, and then purchase another item.

How to Return an Item

To begin the Return Process, contact our friendly Customer Service Representatives toll free at (888) 475-6522, Mon-Fri 9 a.m.-5 p.m. (CST) or click here to submit an e-mail.

Flat Rate Domestic Shipping

You take care of the shopping. We’ll take of the rest. We provide free shipping on all U.S. orders over $49 via United States Postal Service Priority Mail, which provides fast delivery (approx. 3-4 business days) directly to your mailbox, eliminating the need to wait at home for your package.

Same Day Shipping

On all orders placed before 12 p.m. (CST)

No need to worry when we’re going to get your order out. We ship orders the same day if they are placed before 12 p.m. (CST).

Excludes weekends and U.S. holidays. If an order contains backordered products, the in-stock items will ship first and the backordered items will ship when they arrive.

Fast Shipping

Standard Delivery: United States Postal Service Priority Mail

$4.95 Flat Rate Shipping

Packages arrive in approx. 2-7 business days directly to your mailbox. Orders placed after 12 p.m. ship the next business day.

Excludes weekends and U.S. holidays. You will receive a delivery confirmation number via e-mail when your order is shipped.

Overnight Delivery

When you just can’t wait–we can get your products to you the next day. We offer Overnight Delivery on U.S. orders placed before 12 p.m. (CST). Orders placed after 12 p.m. ship the next business day. Friday orders will not be delivered until Monday.

Excludes weekends and U.S. holidays. Physical Address Required. Overnight shipping does not apply to U.S. Common wealths such as Puerto Rico, Guam, and the U.S. Virgin Islands.

International Shipping

Don’t live in the U.S.? No problem. We ship worldwide.

Shipping costs vary per country, however the shipping rate will be provided upon checkout. All International orders ship via United States Postal Service.

All International orders are subject to customs. Some packages may be delayed as much as 2-3 weeks (depending on customs). You will also be responsible for additional customs fees that may occur. Signature may be required upon delivery.