Returns Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your item is not going to work out, you have up to 60 days to return your purchase. We will set you up for an an exchange if desired or a refund for the full purchase price. Simple. Exchanges To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly. As always, feel free to give us a call to set up your exchange or have any questions. Important Qualifiers Packages must be returned to Skin Laboratory within 30 days of the obtaining your RA number. We’ll provide a pre-addressed shipping label. Customers are responsible for return shipping and insurance unless it was a Skin Laboratory error. We strongly suggest obtaining a tracking number.