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Safe Shopping Guarantee
We guarantee that every Skin Laboratory.com transaction you make
will be 100% safe. This means you pay nothing if unauthorized charges
are made to your credit card as a result of shopping at Skin
Laboratory.com. Under the U.S. Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 of fraudulent charges. If
your bank does hold you liable for any of this $50.00, we will cover
the entire liability for you, up to the full $50.00. We will only cover
this liability if the unauthorized use of your credit card resulted
through no fault of your own from purchases made while using the secure
server. In the event of unauthorized use of your credit card, you must
notify your credit card provider in accordance with its reporting rules
and procedures.
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Your shopping is secure with us
Skin Laboratory.com utilizes firewalls and the latest network security to safeguard your information throughout the transaction.
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Protection of information being transmitted
Another line of defense is our use of the Secure Sockets Layer (SSL)
128-bit encryption, the industry standard and best available secure
transaction technology. This technology lets you select "secured" or
"unsecured" shopping. If your browser is capable of SSL, you should use
the "secured" option, which means all sensitive information will be
encrypted before being sent over the Internet.
Your transactions are secure from unauthorized access (SSL is
supported by Netscape 2.0+, Microsoft Internet Explorer 3.0+, and most
frames-enabled browsers). When you begin a transaction, the rest of
your visit will take place on our secure server. Every secure page on
our website has been secured with a digital certificate by VeriSign,
Inc. This is shown via the "site certificate" that is resident on all
secure pages.
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Password protection of your personal information
A password system has been established to ensure that only you can
access your personal information stored in your free Skin
Laboratory.com account. We strongly suggest that you use a minimum
password length of 4-6 characters.
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How can I tell if a site is safe?
You can configure Internet Explorer or Netscape browsers to alert
you to secured pages or sites. Microsoft Internet Explorer displays a
security icon in your browser's status bar. To view the certificate,
double click on the icon.
Netscape Navigator displays an icon or https:// in your browser's
address field to indicate a secure connection. To view the certificate,
double click on the icon in your browser's status bar.
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If I prefer not to buy online, can I still buy products sold on Skin Laboratory.com?
Yes! While we've installed the latest security and firewall
protection for online shoppers, we understand the need for other
payment options. You can order by telephone, mail or fax. When you
order, please specify the following:
- Specify this is an Internet order.
- List the items, the quantities, and each item number you wish to purchase.
- Specify your billing address, including apartment number, street address, city, state, and zip code.
- If your shipping address is different from your billing address, we
need to know the apartment number, street address, city, state, and zip
code.
- Specify your email address and telephone number.
- You can order via telephone by calling Customer Service at 1-888-4SKNLAB (888-475-6522), 9:00am - 5:30pm PST M-F.
- Or mail your order to Skin Laboratory Customer Service Skin Laboratory 3200 Crane Ave, Bryan, TX 77801
Note
that whether you place your Skin Laboratory.com order online, or via
mail, fax or phone, you must pay in full before your order can be
shipped.
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What is a "cookie"?
A cookie is a text file saved to your computer's hard drive. The
text file contains small pieces of data sent by a web server and stored
on your computer when you visit certain websites. Your browser can
"read" this information when you visit the site again. A cookie cannot
access your computer files or hard drive.
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Does Skin Laboratory "cookie"?
Yes, you will receive a "cookie" when you enter our site. This
cookie allows the site's features to run smoothly. This small piece of
text (a few bytes) is stored on your computer. The cookie does not
reveal your identity or email address or harm your computer. If you
choose to register this information later, that's your choice. The
cookie is used to restore session information. The only information
contained in the cookie is your session ID; no personally identifiable
information is stored nor transmitted in the cookie.
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What is the RapidSSL Site Seal?
This symbol lets you know that your shopping is safe. The RapidSSL
Seal was voted the #1 Sign of Trust on the Internet. This seal verifies
that Lenox.com is using state-of-the-art SSL encryption to protect your
transactions. This protects confidential information - such as credit
card numbers, online forms, and other data - from interception and
hacking. RapidSSL Secure Server IDs provide the strongest security
available today.
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What mechanisms are used to protect stored information?
Skin Laboratory takes many measures to protect the confidentiality
and security of your information while it is stored, including:
- Housing internal computer systems in a highly secure building to
provide additional protection against unauthorized access and changes
to stored information.
- Storing credit card information on a server not accessible via the Internet.
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